FAQS

GETTING STARTED

  • All classes must be booked online in advance via our timetable or you can use our app Momence to buy passes and book classes.

    You must create an account here before logging into the app.
    Search for Momence on the Apple App Store or Google Play Store.

  • Please see our Contact page for information about how to find us.

  • On-street metered parking is available outside the studio on Scarbrook Road from £2.30 - £4 p/h.

    Alternatively, these carparks are both just a 2 minute walk from the studio: Q-Park Surrey Street (from £2.20 p/h) and Wandle Carpark (£2.30 p/h / £3 flat rate from 5pm).

  • No, all classes must be booked in advance.

  • No. We have no facility to process cash payments. All class bookings must be made via our booking system on this website.

Your first class

  • Please ensure you arrive 5-10 minutes before class to ensure that you are all settled in before the class starts. We lock the door when the class begins so if you are late you will be unable to join. Please don’t ring the bell more than 10 minutes before your class time as you may disturb a class in progress.

  • Comfortable clothing, allowing you freedom of movement. There is no need to wear socks during yoga or mat pilates but these can be put back on during relaxation to keep your toes toasty and warm.

    For safety and hygiene, grippy socks are required for all Reformer classes. If you don’t have a pair, we have them available to purchase at the studio.

  • A reuseable bottle of water to keep you hydrated after class and a small towel in case you get your sweat on. Mats and other props are provided.

  • All equipment is provided for studio classes. You are welcome to bring your own mat if you prefer. For online classes, please do have a yoga mat for the class and two yoga bricks.

  • Yoga and pilates are non-competitive and therefore there is no need to feel concerned about being new in the class. We offer a safe space where there is no judgement. You will be guided safely through each pose and sequence.

GENERAL

  • Please advise us of any injuries beforehand, we can then discuss this to ensure it is safe for you to practice and if so, we will provide any necessary modifications.

  • Yes, our weekly classes are open to everyone.

  • Pregnancy Yoga
    We run regular Pregnancy Yoga Courses, suitable from 12 weeks of pregnancy onwards. See upcoming courses.

    If you already have a regular yoga practice and wish to join another class, please wait until you reach the second trimester. Contact us in advance of booking, as there are modifications that we can provide which will need to be discussed in advance of attending a class.

    Mum & Baby Yoga
    We run regular Mum & Baby Yoga Courses. See upcoming courses.

  • Yes we have a toilet and changing area.

  • We don’t currently offer meditation-only sessions, however most of our classes will include some meditation. You may wish to try Yin Yoga on Monday, Tuesday and Thursday evenings, as these classes offer mediation within relaxing yoga postures which are held for longer periods of time, with minimal movement. Read more about these classes and book here.

  • Yes, we offer 10% discount to students, seniors, blue light card holders and people receiving Universal Credit (proof required for all concessions). Get in touch to find out more.

  • Yes! We’re part of the following workplace benefit schemes — please check with your employer to see if you’re eligible:

    • GymFlex – Get up to 40% off an annual membership

    • MyGymDiscount – Save 15% on a monthly membership

    • Wellhub (formerly Gympass) – Access reduced-cost drop-in classes

  • Teenagers aged 16 and over are welcome to join our sessions.
    We do not currently offer classes suitable for younger teenagers or children. Please contact us to register interest in these classes.

Booking & ACCOUNT

  • In-studio mat classes can be booked up until the start of the class (provided that there is space). Reformer classes can be booked up until 15 minutes before the class start time.


    Livestreamed classes can be booked up until 15mins before the class starts.
    The booking window for workshops and other events vary.

  • Classes must be cancelled in accordance with our cancellation policy below. Log into your account to manage bookings by clicking 'LOGIN' in the top right corner of this site or by logging into your account on our app Momence.

    Cancellation policies:

    The Cancellation Windows:

    • Reformer Classes & Early Morning Mat Classes (before 9 AM): 12-hour notice required.

    • All Other Mat Classes: 6-hour notice required.

    Early Cancellations: Cancel outside of your class window, and the credit will be returned to your Momence account.

    Late Cancellations & No-Shows: Cancel within your class window (or miss the class), and the credit will not be refunded or returned to your account.

    Unlimited Pass Holders: Late cancellations and no-shows on any Unlimited Monthly, Annual, or Intro pass will automatically incur a £3 charge each time.

    Please note that workshops and courses are non-refundable.

  • Memberships can be ‘paused’ for up to 3 months each year by completing the Membership Pause form. The option to pause your membership is only available after completing the minimum contract period.

  • If you wish to cancel your membership, you must complete this Cancellation Form at least 7 days before your next billing date. The option to cancel your membership is only available after completing the minimum contract period.

  • Monthly and yearly members get 2 guest passes per month. Learn how to use them here.

  • Use our app Momence to buy passes and book classes. You must create an account here before logging into the app.

    Search for Momence on the Apple App Store or Google Play Store.

  • Yes, you can purchase gift cards here.