FAQS

GETTING STARTED

  • All classes must be booked online in advance via our timetable. You can also book via our app.

  • Please see our Contact page for information about how to find us.

  • On-street metered parking is available outside the studio on Scarbrook Road from £2.30 - £4 p/h.

    Alternatively, these carparks are both just a 2 minute walk from the studio: Q-Park Surrey Street (from £2.20 p/h) and Wandle Carpark (£2.30 p/h / £3 flat rate from 5pm).

  • No, all classes must be booked in advance. Your teacher only has the facility to mark you as present or absent on the register, they cannot add you to the class register.

  • No. We have no facility to process cash payments. All class bookings must be made via our booking system on this website.

Your first class

  • Please ensure you arrive 5-10 minutes before class to ensure that you are all settled in before the class starts. We lock the door when the class begins so if you are late you will be unable to join. Please don’t ring the bell more than 10 minutes before your class time as you may disturb a class in progress.

  • Comfortable clothing, allowing you freedom of movement. There is no need to wear socks during practice but these can be put back on during relaxation to keep your toes toasty and warm.

  • A reuseable bottle of water to keep you hydrated after class and a small towel in case you get your sweat on. Mats and other props are provided.

  • All equipment is provided for studio classes. You are welcome to bring your own mat if you prefer. For online classes, please do have a yoga mat for the class and two yoga bricks.

  • Yoga is non-competitive and therefore there is no need to feel concerned about being new in the class. We offer a safe space where there is no judgement. You will be guided safely through each pose and sequence.

    If you are brand new to the practice, we highly recommend attending Beginners Yoga on Wednesday evenings or Saturday mornings.

GENERAL

  • Please advise us of any injuries beforehand, we can then discuss this to ensure it is safe for you to practice and if so, we will provide any necessary modifications.

  • Yes, our weekly classes are open to everyone.

  • Pregnancy Yoga
    We run regular Pregnancy Yoga Courses, suitable from 12 weeks of pregnancy onwards. Get in touch to find out the dates of our next one.

    If you already have a regular yoga practice and wish to join another class, please wait until you reach the second trimester. Contact us in advance of booking, as there are modifications that we can provide which will need to be discussed in advance of attending a class.

    Postnatal Yoga
    We run regular 6 week Postnatal yoga courses. Get in touch to find out the dates of our next one. Postnatal yoga is usually suitable from 6 weeks postpartum and you will need to check with your doctor beforehand that it is safe for you to exercise.

  • Yes we have toilets and a changing area.

  • We don’t currently offer meditation-only sessions, however most of our classes will include some meditation. You may wish to try Yin Yoga on Monday evening or Restorative Yoga on Thursday evening, as these classes offer mediation within relaxing yoga postures which are held for longer periods of time, with minimal movement. Read more about these classes and book here.

  • Yes, we offer 10% discount to students, seniors, blue light card holders and people receiving Universal Credit (proof required for all concessions). Get in touch to find out more.

  • Teenagers aged 16 and over are welcome to join our sessions.
    We do not currently offer classes suitable for younger teenagers or children. Please contact us to register interest in these classes.

Booking & ACCOUNT

  • In-studio classes can be booked up until the start of the class (provided that there is space).
    Online classes can be booked up until 15 minutes before the start of the class.
    The booking window for workshops and other events vary.

  • Classes must be cancelled if you are not able to attend. You can cancel via the website or the app. See how to cancel here.

    Please note that workshops and courses are non-refundable.

  • Memberships can be ‘paused’ for up to 3 months each year by completing the Membership Pause form. The option to pause your membership is only available after completing the minimum contract period.

  • If you wish to cancel your membership, you must complete this Cancellation Form at least 7 days before your next billing date. The option to cancel your membership is only available after completing the minimum contract period.

  • Yes, search for Croydon Yoga Hub in the App/Play Store.

    Find more info and links here

  • Yes, you can purchase gift cards in various amounts here (scroll to bottom of page).

  • If you are a new customer but see the message “This product is not available for purchase“ when selecting an intro offer please try the following solutions:

    1. You already have added an Introductory Pass in your basket.
      You may not realise that you already added a pass to your basket and now the system will not allow you to add another. You can either complete the purchase or remove the item from your basket. Go to your basket by clicking ‘LOGIN’ in the navigation menu above or by clicking ‘Schedule’ and then the basket icon in our app.

    2. You attended a workshop or event at the studio but have not previously attended a regularly scheduled group class.
      In this case, the system is not allowing the purchase as it thinks you are not eligible for the offer due to your previous purchase. Please contact us to send you a direct link to purchase.