1. General

1.1 All sales are final. No refunds or exchanges are possible.

1.2 The 30 day Intro Offer is non-refundable and non-extendable. It is 30 consecutive days and once started it cannot be interrupted.

1.3 Payment for monthly membership is taken on date of purchase and each month thereafter unless cancelled. Minimum contract terms apply.

1.4 All class packs and the Intro Offer activate on the date of first booking. Once the first class is booked you cannot book another class on a previous date, only classes after your first booking will be available. Passes not activated by making a booking will automatically expire after 180 days.

1.5 We reserve the right to make changes to our class timetable and pricing structure at any time. Price changes to monthly memberships will be communicated to membership holders via email at least one month in advance.

2. CLASS BOOKINgs

2.1 You must book your class in advance in order to guarantee your space, even if you have a Class Pass or Membership.

2.2 If the class is fully booked you can join the waitlist. If a space opens up (due to a cancellation) and you are next in line, you will receive an automated email notifying you that you have been added to the class register. If a space opens up with less than 1 hour before the class time you will receive an email asking you to confirm if you would like to accept the space.

3. CANCELLATION

3.1 If you book a class which you can no longer attend, you must cancel via your account online or via the app.

3.2 Our class cancellation policy is 3 hours. If you do not cancel prior to this time, one credit from your class pack, or your drop-in credit will be taken.

3.3 ‘Early cancel’ (up to 3 hours before class) will put the class credit back on your account and you will be able to use it again in the future. If you ‘late cancel’ (i.e. after the 3 hour cancellation period) no credit will be returned to your account.

3.4 If you cancel late or fail to attend a booked class you will be charged for that class in full.

3.5 Credit on account or refund will be provided if the class is cancelled by the studio.

3.6 In the interest of allowing everyone to access classes fairly, 3 ‘late cancellations’ or failure to attend booked classes in a 7 day period will result in Unlimited Memberships becoming blocked from use for 3 days.

3.7 If you wish to cancel your membership, you must notify the studio via the Cancellation Form at least 7 days before your next billing date. The option to cancel your membership is only available after completing the minimum contract period.

3.8 Annual and 6 month memberships are purchased with an upfront payment and are therefore not eligible for cancellation regardless of usage.

4. Extensions

4.1 Class packs (5 or 10 credits) are valid for 3 months. Drop-in class passes are valid for 1 month. The validity of class packs and drop-in classes can not be extended.

4.2 The 30 day Intro Offer is non-extendable.

4.3 Memberships can be ‘paused’ for up to 3 months each year. The membership can only be paused for complete months at a time, not for days or weeks. You must notify the studio at least 7 days before the start date of the pause via the Membership Pause Form. The option to pause your membership is only available after completing the minimum contract period. The option to pause is not available on the Annual or 6 month membership.

5. WORKSHOPS AND COURSES

5.1 Workshops and courses are not refundable and refunds are not available for missed sessions, unless cancelled by the studio.

5.2 Workshops and course credits are only valid for the course dates booked and are not transferrable.

6. TIMEKEEPING

6.1 We lock our doors when class begins. This helps ensure that class starts on time and our teachers can give their students their full attention! If you arrive late, please don’t ring the bell. Come back another time and arrive 5-10 minutes before the start time. You will not receive a refund.

6.2 If you're more than 10 minutes early to a class, please don't ring on the bell as you may disturb a class in progress.

7. Concessions

7.1 10% discount given to students, seniors, blue light card holders and people receiving Universal Credit (proof required for all concessions).

7.2 Concessions discount cannot be combined with any other discount and cannot be used for the Founding Membership or the purchase of Gift Cards.

8. STudio etiquette

8.1 All mats and props are provided. You must clean the studio mat after use with the spray bottles and cloths provided.

8.2 Students are responsible for their own belongings. Please email info@croydonyogahub.co.uk if you think you may have left something at the studio. Items left unclaimed after 1 month will be removed.

8.3 Only people booked to participate in a session may be in the studio.

8.4 We are entitled to ask you to leave the studio if you display any anti-social or discriminatory behaviour. This is at the teacher’s discretion. Please see our Discrimination Policy.

9. Private sessions

9.1 Payment for all private sessions is to be made in full at least 48 hours in advance via bank transfer.

9.2 Private Tuition Sessions can be rescheduled with 24 hours notice. Cancellations with less than 24 hours notice will not be rescheduled and will still be charged. Cancellations must be made by emailing the studio info@croydonyogahub.co.uk.

9.3 Blocks of 5 private sessions expire 2 months from the date of purchase.

10. MASSAGE THERAPY

10.1 Payment for all massage appointments are to be made in full prior to the appointment time.

10.2 Appointments can be rescheduled with 24 hours notice. Cancellations with less than 24 hours notice will not be rescheduled and will still be charged. Cancellations and reschedules must me made via the booking system Setmore.

10.3 Any injuries, pregnancies or special conditions must be mentioned to your therapist prior to the start of the massage.